Trend Micro Virus Control System Agent

The LiveVault Online Backup and Recovery Service and Trend Micro Virus Control System (VCS) agent (from Trend Micro) can run successfully on the same LiveVault Online Backup and Recovery Service Agent computer. If you require assistance, contact Customer Service.

To run VCS agent software and LiveVault Online Backup and Recovery Service on the same Agent computer, the VCS agent temporary directory needs to be excluded from LiveVault Online Backup and Recovery Service backup.

The VCS agent temporary directory defaults to a subdirectory off the Trend Micro VCS agent home directory specified in the registry key:

HKLM\SOFTWARE\TrendMicro\Solar\AGENT value HomeDirectory

LiveVault Online Backup and Recovery Service Agent version 4.0 and later automatically excludes the VCS agent temporary directory and its subdirectories. If you are running an earlier Agent version, you must manually create this exclusion.

In the tree view on the Files to Backup tab, you will see the icon for the automatically excluded directory and subdirectories. Parent directories of the automatically excluded directory are marked in MyLiveVault with one of the "partially excluded" icons, either (if a parent directory is selected), or (if a parent directory is not selected).

For example, if the specified home directory is C:\Program Files\TrendMicro\VCS\Agent, append the subdirectories \Bin\temp to create the exclusion:

Exclude C:\Program Files\TrendMicro\VCS\Agent\Bin\Temp\* (plus subdirectories)

Related Information

Anti-virus Software
Excluding Files from Backup
Automatic and Recommended Backup Exclusions