Trend Micro ServerProtect

The LiveVault Online Backup and Recovery Service has been tested with Trend Micro ServerProtect (from Trend Micro) and LiveVault Online Backup and Recovery Service is known to run successfully with this product on a computer. The tested ServerProtect version is 5. If you are using another version and require assistance, contact Customer Service.

There are additional configuration steps that you need to perform to run ServerProtect software and LiveVault Online Backup and Recovery Service on the same Agent computer.

Exclude LiveVault Online Backup and Recovery Service directories from the anti-virus scan

When configuring ServerProtect software, you need to exclude the following LiveVault Online Backup and Recovery Service directories from the virus scanning; otherwise, the computer could hang:

  • Journal files (default is \LiveVault\Journals\)

  • Database files directories, both protected and unprotected (default is \LiveVault\Databases\ containing both subfolders \Protected and \Unprotected)

To identify the LiveVault Online Backup and Recovery Service directories paths

To identify the full path of the directories to exclude on your computer:

  1. Using REGEDT32.EXE, open the registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\LiveVault Corporation\LiveVault\2.0

  2. Locate the JournalRoot value (for example, this is usually similar to E:\LiveVault\Journals)

  3. Locate the ProtectedDatasetDirectory value (for example, this is usually similar to E:\LiveVault\Databases\Protected)

  4. Locate the UnprotectedDatasetDirectory value (for example, this is usually similar to E:\LiveVault\Databases\Unprotected)

Exclude the anti-virus temporary files/directories from backup

Anti-virus software products generate temporary files or use temporary directories, for example, to unpack archives such as zipped files. These need to be excluded.

The ServerProtect temporary directory defaults to a subdirectory off the Trend Micro ServerProtect home directory specified in the registry key:

HKLM\Software\TrendMicro\ServerProtect\CurrentVersion value HomeDirectory

For example, if the specified home directory is C:\Program Files\Trend\SProtect, append the subdirectory \Temp to create the exclusion:

Exclude C:\Program Files\Trend\SProtect\Temp\* (plus subdirectories)

LiveVault Online Backup and Recovery Service Agent version 4.0 and later automatically excludes the ServerProtect temporary directory and its subdirectories (as specified above). If you are running an earlier Agent version, you must manually create these exclusions.

In the tree view on the Files to Backup tab, you will see the icon for the automatically excluded directory and subdirectories. Parent directories of the automatically excluded directory are marked in MyLiveVault with one of the "partially excluded" icons, either (if a parent directory is selected), or (if a parent directory is not selected).

Check the ServerProtect vendor documentation for whether the product uses other temporary files and directories.

Exclude additional anti-virus files/directories from backup

You also need to exclude the ServerProtect virus directory and its subdirectories from backup.

LiveVault Online Backup and Recovery Service Agent version 4.0 and later automatically excludes the ServerProtect virus directory and its subdirectories. If you are running an earlier Agent version, you must manually create this exclusion.

In the tree view on the Files to Backup tab, you will see the icon for the automatically excluded directory and subdirectories. Parent directories of the automatically excluded directory are marked in MyLiveVault with one of the "partially excluded" icons, either (if a parent directory is selected), or (if a parent directory is not selected).

The ServerProtect virus directory defaults to a subdirectory off the Trend Micro ServerProtect home directory specified in the registry key:

HKLM\Software\TrendMicro\ServerProtect\CurrentVersion value HomeDirectory

For example, if the specified home directory is C:\Program Files\Trend\SProtect, append the subdirectory \Virus to create the exclusion:

Exclude C:\Program Files\Trend\SProtect\Virus\* (plus subdirectories)

Anti-virus process in LiveVault "suspect process" registry setting

The anti-virus process spntsvc.exe modifies a file's attributes. When LiveVault Online Backup and Recovery Service recognizes that the file attributes are changed, it would determine that the file was changed and back up the file changes. This would result in unnecessarily high continuous backup activity which will negatively impact your computer operations.

To prevent this problem, LiveVault Online Backup and Recovery Service Agent version 3.3.1 and later automatically includes this process in a LiveVault "suspect process" registry setting that enables the LiveVault Online Backup and Recovery Service replication technology to identify the files whose attributes are modified by these processes, and thus avoid replicating the files unnecessarily. LiveVault Online Backup and Recovery Service will continue to identify when the file content has actually changed and back it up appropriately.

If you require assistance, contact Customer Service.

Related Information

Anti-virus Software
Excluding Files from Backup
Automatic and Recommended Backup Exclusions
 
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