Symantec Shared Application Files

Various Symantec applications use the shared virus definition folder \VirusDefs (usually located at C: \Program Files\Common Files\Symantec Shared\VirusDefs). These applications create temporary folders and files under this shared folder.

Backing up the temporary folders and files that are created in this shared virus definition folder can cause unnecessarily high data change rates and excessive use of network bandwidth. To avoid these problems, the temporary folders and files need to be excluded from the LiveVault Online Backup and Recovery Service backup.

Important: Do not exclude the entire shared folder, as this would require reinstalling the Symantec applications in the event of a disaster recovery.

The Symantec shared folder (\Symantec Shared) is specified in the registry key:

HKLM\Software\Symantec\InstalledApps value CommonClient

For example, if the specified directory is C:\Program Files\Common Files\Symantec Shared, then check whether the shared virus definition folder exists under that shared folder (for example, C: \Program Files\Common Files\Symantec Shared\VirusDefs). If the virus definition folder exists, create the exclusion:

Exclude C: \Program Files\Common Files\Symantec Shared\VirusDefs\*\temp\*

You must manually create this exclusion.

Related Information

Excluding Files from Backup
Automatic and Recommended Backup Exclusions