Norton AntiVirus for Microsoft Exchange and Symantec AntiVirus/Filtering for Microsoft Exchange 2000

The LiveVault Online Backup and Recovery Service has been tested with Symantec AntiVirus/Filtering for Microsoft Exchange 2000 (from Symantec) and LiveVault Online Backup and Recovery Service is known to run successfully with this product on a computer. The tested Symantec AntiVirus/Filtering version is 3.0. Norton AntiVirus for Microsoft Exchange version 2.1 has also been successfully run with LiveVault Online Backup and Recovery Service. If you are using another version and require assistance, contact Customer Service.

There are additional configuration steps that you need to perform to run Symantec AntiVirus/Filtering software and LiveVault Online Backup and Recovery Service on the same Agent computer.

Exclude LiveVault Online Backup and Recovery Service directories from the anti-virus scan

When configuring these antivirus software programs, you need to exclude the following LiveVault Online Backup and Recovery Service directories from the virus scanning; otherwise, the computer could hang:

• Journal files (default is \LiveVault\Journals\)

• Database files directories, both protected and unprotected (default is \LiveVault\Databases\ containing both subfolders \Protected and \Unprotected)

To identify the LiveVault Online Backup and Recovery Service directories paths

To identify the full path of the directories to exclude on your computer:

1. Using REGEDT32.EXE, open the registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\LiveVault Corporation\LiveVault\2.0

2. Locate the JournalRoot value (for example, this is usually similar to E:\LiveVault\Journals)

3. Locate the ProtectedDatasetDirectory value (for example, this is usually similar to E:\LiveVault\Databases\Protected)

4. Locate the UnprotectedDatasetDirectory value (for example, this is usually similar to E:\LiveVault\Databases\Unprotected)

Exclude the anti-virus temporary files/directories from backup

Anti-virus software products generate temporary files or use temporary directories, for example, to unpack archives such as zipped files. These need to be excluded.

• Norton AntiVirus

  The Norton AntiVirus temporary directory is specified in the registry key:

  HKLM\Software\Symantec\NAVMSE\2.1 value TempFileDir

  For example, if the specified directory is C:\Program Files\NAVMSE\Temp, create the exclusion:

  Exclude C:\Program Files\NAVMSE\Temp\* (plus subdirectories)

  You must manually create this exclusion.

• Symantec AntiVirus/Filtering

  The Symantec AntiVirus/Filtering temporary directory is specified in the registry key:

  HKLM\Software\Symantec\SAVFMSE\3.0\Server value TempFileDir

  For example, if the specified directory is C:\Program Files\Symantec\SAVFMSE\Temp, create the exclusion:

  Exclude C:\Program Files\Symantec\SAVFMSE\Temp\* (plus subdirectories)

  LiveVault Online Backup and Recovery Service Agent version 4.0 and later automatically excludes the Symantec AntiVirus/Filtering temporary directory and its subdirectories (as specified above). If you are running an earlier Agent version, you must manually create this exclusion.

  In the tree view on the Files to Backup tab, you will see the icon for the automatically excluded directory and subdirectories. Parent directories of the automatically excluded directory are marked in MyLiveVault with one of the "partially excluded" icons, either (if a parent directory is selected), or (if a parent directory is not selected).

Check the vendor documentation for whether these products use other temporary files and directories.

Related Information

Anti-virus Software
Excluding Files from Backup
Automatic and Recommended Backup Exclusions
Symantec Shared Application Files