Disk Defragmenting Tools

If you run a disk defragmenting tool on a computer that is also running LiveVault Online Backup and Recovery Service, you must configure the defragmenting tool to exclude the following LiveVault Online Backup and Recovery Service directories:

• Journal files (default is \LiveVault\Journals\)

• Database files directories, both protected and unprotected (default is \LiveVault\Databases\ containing both subfolders \Protected and \Unprotected)

If you do not exclude these directories, file corruption will occur when the defragmenting tool and LiveVault Online Backup and Recovery Service access the same file.

To identify the LiveVault Online Backup and Recovery Service directories paths

To identify the full path of the directories to exclude on your computer:

1. Using REGEDT32.EXE, open the registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\LiveVault Corporation\LiveVault\2.0

2. Locate the JournalRoot value (for example, this is usually similar to E:\LiveVault\Journals)

3. Locate the ProtectedDatasetDirectory value (for example, this is usually similar to E:\LiveVault\Databases\Protected)

4. Locate the UnprotectedDatasetDirectory value (for example, this is usually similar to E:\LiveVault\Databases\Unprotected)