AMS AfW Restore
AMS Services, Inc. offers their AfW customers LiveVault Online Backup and Recovery Service
as an Internet backup solution for their AfW database server. Using client/server
technology and Microsoft SQL, AfW is AMS's management system solution for the medium to
large size insurance agency marketplace. For more information about AMS products and services, call (800) 444-4813 or
visit their Web site at www.ams-services.com.
Use the following guidelines when restoring AMS AfW using LiveVault Online Backup and Recovery Service.
Important: Before you perform a restore,
please contact AMS Customer Service at
www.ams-support.com for assistance.
Restoring the AfW database
The following procedure has you restore
all the database files. However,
AMS Customer Service may instead
have you restore only particular files (based on your needs). Be sure to contact
AMS Customer Service at
www.ams-support.com and follow their instructions.
Use the following procedure as a guideline when restoring the AfW database in
the event of data corruption:
Stop the SQL service. If you are planning to
restore the AfW over the Internet, you
may choose to suspend backup
for the database computer. This step is only recommended if you are restoring over
the Internet. If you select Automatic delivery and we decide to restore your
data over the Internet, then we will suspend your backup at that time if
it is deemed appropriate.
Important: The purpose of
suspending backup is to make the process of restoring the database easier in the event you need to perform iterative restores due to
corruption. However, suspending backup means that all backup is suspended until you
resume it. As an AfW customer, you may not require iterative
restores. Because the Database Consistency check results are archived when the
check is successful (e.g., x:\AFWUTIL\RESLT09.OUT), AMS Customer Service can ascertain the period of time when data
corruption occurred and thus advise which version of the data to restore (that
is, the version backed up prior to the corruption).
Follow the steps in Restoring Files and Directories, or Databases
to restore AfW using MyLiveVault. When requesting the restore it is
important to do the following:
When specifying the files and directories to
restore, ensure that you select all the files comprising the AfW database (unless otherwise directed by AMS Customer Service):
Note: These directories may span multiple volumes
(with volumes shown as X in the paths above). See the AfW Solution 9650 for information about
how to verify your database locations.
To access the AMS AfW Support site, go to
www.ams-support.com.
Only select the Network delivery option if you are sure that you have
sufficient bandwidth and the connection stability to restore your data.
Otherwise an additional restore using media may be required, delaying
your restore. If you choose Network delivery, set the following
restore options:
If your data is restored on media, after
you receive the media with your restored data, refer to the
media
restore steps to restore the data from the media to your computer.
During the media restore, set the following restore options:
After the restore is complete, restart the SQL service. It
should recover itself from the data provided in the restore.
Note: If AMS Customer Service had you perform a partial database restore, your
steps may be different. Perform the steps provided by Customer Service. Verify that the
restore was successful, for example,
work with AMS Customer Service to verify that your database is no longer corrupted. If
the restore was successful, go to the next step. If you need to restore a
different version, perform this procedure again choosing an older version. Resume backup if it was suspended for this restore
procedure.
Restoring the AfW database server
Important: Before you
start a disaster
recovery, please contact AMS Customer Service at
www.ams-support.com for assistance verifying a disaster
recovery is required.
To recover your entire AfW database server (a disaster recovery), refer to
the help topic Restoring an Entire Computer,
select the appropriate recovery procedure, and follow the steps exactly. Please
contact Customer Service for assistance performing the recovery.
Related Information
AMS AfW Backup Configuration
Restoring Files and Directories, or Databases
Restoring Your Data from Media
Suspending Backup
Resuming Backup
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