Assigning a New Billing Contact

LiveVault Online Backup and Recovery Service sends all bills, and billing and administrative-type issues for your company account to the user specified as the account's primary billing contact. For example, this is the person we will contact if a question arises regarding renewals. Bills and related items will be sent to this contact at the address provided in the contact's user account.

The first user designated for a company account is selected as the primary billing contact by default. However, you can assign a different user as the primary billing contact at any time.

Optionally, you can also specify a secondary billing contact. We will only contact this person if the primary billing contact cannot be reached.

To assign a new billing contact

1. Click Company on the MyLiveVault menu bar.

2. On the Company Information form, specify the user that you want to be the primary billing contact from the Primary billing/administrative contact list. You can:

   • Leave yourself as the contact (if your name is selected), or leave the current contact.

   • Select New from the list to create a new user account for the person who will be the contact. The User Information form opens so you can enter the required user information.

   • Select an existing user from the list to be the contact. If the user name in the list is followed by an ellipses "...", it means that additional user information must be provided in order for that user to be selected as a contact. If you select that user, the User Information form opens so you can enter the required information.

3. (Optional) Specify the user that you want to be the secondary billing contact from the Secondary billing/administrative contact list. You can:

   • Leave the current contact (if one is specified).

   • Select New from the list to create a new user account for the person who will be the contact. The User Information form opens so you can enter the required user information.

   • Select yourself or an existing user from the list to be the contact. If the user name in the list is followed by an ellipses "...", it means that additional user information must be provided in order for that user to be selected as a contact. If you select that user, the User Information form opens so you can enter the required information.

   • Select None if you do not want a secondary billing contact.

4. Click Submit.

Related Information

Assigning a New Technical Contact
Managing Your Company Account: An Overview