Products that are Incompatible with the Service

We are aware that the following products are incompatible with LiveVault Online Backup and Recovery Service:

• Backup Agent for Open Files

• Backup Exec Advanced Open File Option

• Double-Take by NSI Software

• Open File Manager

• Open file managers

• QuotaAdvisor (versions earlier than 4.0) by W.Quinn Associates

• Veritas (Seagate Software) Replication Exec

• Vinca StandbyServer for Windows NT

• Windows 2000/2003 Remote Storage Service

If you have questions about compatibility with these or other applications, please contact Customer Service.

Incompatible products

Backup Agent for Open Files

All products using this driver are incompatible with the LiveVault Online Backup and Recovery Service. The LiveVault Online Backup and Recovery Service Health Check utility automatically checks whether this driver is on a computer and notifies you if it is found.

If this product is installed on a LiveVault Online Backup and Recovery Service computer, starting both the LiveVault Online Backup and Recovery Service and the incompatible product will cause the computer to crash, and enabling both at computer boot time will prevent the computer from booting.

Backup Exec Advanced Open File Option

This product is incompatible with the LiveVault Online Backup and Recovery Service. Do not run both the Advanced Open File Option and LiveVault Online Backup and Recovery Service on the same computer.

Double-Take by NSI Software

This product is incompatible with the LiveVault Online Backup and Recovery Service due to filter driver and open file support conflicts. Do not run both Double-Take and LiveVault Online Backup and Recovery Service on the same computer.

Open File Manager

This product is incompatible with the LiveVault Online Backup and Recovery Service. The LiveVault Online Backup and Recovery Service Health Check utility automatically checks whether this product is on a computer and notifies you if it is found.

If this product is installed on a LiveVault Online Backup and Recovery Service computer, starting both the LiveVault Online Backup and Recovery Service and the incompatible product will cause the computer to crash, and enabling both at computer boot time will prevent the computer from booting.

Open file managers

A LiveVault Online Backup and Recovery Service Agent cannot be running both an open file protection product and LiveVault Online Backup and Recovery Service. This includes other LiveVault Corporation products and the open file options on other traditional backup products.

QuotaAdvisor (versions earlier than 4.0) by W.Quinn Associates

Older versions of QuotaAdvisor (prior to version 4.0) are incompatible with LiveVault Online Backup and Recovery Service.

To run QuotaAdvisor on a computer with LiveVault Online Backup and Recovery Service, you must update to QuotaAdvisor 4.0 or later.

Veritas (Seagate Software) Replication Exec

This product performs some similar functions as the LiveVault Online Backup and Recovery Service and uses some of the same resources. The LiveVault Online Backup and Recovery Service Health Check utility automatically checks whether this product is on a computer and notifies you if it is found.

Running the LiveVault Online Backup and Recovery Service and this product at the same time will cause one of them to not work correctly.

Vinca StandbyServer for Windows NT

In some configurations, this product is incompatible with the LiveVault Online Backup and Recovery Service. The LiveVault Online Backup and Recovery Service Health Check utility automatically checks whether this product is on a computer and notifies you if it is found.

If this product is installed on a LiveVault Online Backup and Recovery Service computer, starting both the LiveVault Online Backup and Recovery Service and the incompatible product may cause the computer to crash, and enabling both at computer boot time may prevent the computer from booting.

Windows 2000/2003 Remote Storage Service

The Windows 2000/2003 Remote Storage service is not compatible with the LiveVault Online Backup and Recovery Service. Do not install the Remote Storage service on any LiveVault Online Backup and Recovery Service computer.

If an incompatible product is installed

If an incompatible product is installed on the computer on which you want to run the LiveVault Online Backup and Recovery Service, you need to either disable or remove the incompatible product before installing the LiveVault Online Backup and Recovery Service software on this computer.

If the LiveVault Online Backup and Recovery Service software is already installed on the computer, do not enable or start the other product while the LiveVault Online Backup and Recovery Service is installed and running.

Have current Windows emergency repair information

It is strongly recommended that you protect your computer by ensuring you have current Windows emergency repair information available.

Before making any major change on a computer (for example, installing a major application), use the Windows emergency repair disk utility to update the computer's repair information.

The LiveVault Online Backup and Recovery Service Setup program installs file system filter drivers on your computer. In the unlikely event that a product on the computer would conflict with these drivers, the repair information would allow you to return your computer to its previous configuration.

Note: On Windows NT 4.0 systems, Setup will prompt you to update your emergency repair information. On Windows 2000/2003 systems, use the Backup utility provided with Windows to update this information. Refer to your Windows documentation for additional information and procedures.